Datafold provides the following methods of support:
- Email support at firstname.lastname@example.org
- In-app chat
- Shared Slack Channel (please inquire with your account executive to set up)
Granting Access to Datafold Team for Troubleshooting
To help resolve support issues, you can grant Datafold Support access to your Datafold account. Granting access allows a Datafold team member to assume a user role and see the same in-app context you see reducing the back-and-forth required to resolve the issue.
To grant Datafold access to your account, navigate to (Settings → Org Settings tab) and check the box next to "Allow Datafold access to your account for troubleshooting purposes."
To revoke access, simply uncheck the box.
The Admin role is required to update access Org Settings.