Datafold Support

  • Email: Contact support at support@datafold.com for any assistance.
  • In-app Chat: Reach out directly from the Datafold app via live chat for quick help.
  • Shared Slack Channel: Collaborate with the Datafold team through a dedicated Slack channel (please inquire with your account executive to set up).
  • FAQ: Explore our Frequently Asked Questions for detailed answers to common queries and troubleshooting tips.

Grant access to Datafold’s team for troubleshooting

For faster resolution of support issues, you can temporarily grant Datafold Support access to your account. This enables a Datafold team member to view the same in-app context as you, minimizing back-and-forth communication.

To grant access:

  1. Navigate to SettingsOrg Settings.
  2. Check the box next to “Allow Datafold access to your account for troubleshooting purposes.”

To revoke access, simply uncheck the box at any time.

Note: Admin privileges are required to modify this setting in Org Settings.