> ## Documentation Index
> Fetch the complete documentation index at: https://docs.datafold.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Datafold offers multiple support channels to assist users with troubleshooting and inquiries.

## Datafold Support

* **Email**: Contact support at [support@datafold.com](mailto:support@datafold.com) for any assistance.
* **In-app Chat**: Reach out directly from the Datafold app via live chat for quick help.
* **Shared Slack Channel**: Collaborate with the Datafold team through a dedicated Slack channel (please inquire with your account executive to set up).
* **FAQ**: Explore our [Frequently Asked Questions](/faq/overview) for detailed answers to common queries and troubleshooting tips.

### Grant access to Datafold's team for troubleshooting

For faster resolution of support issues, you can temporarily grant Datafold Support access to your account. This enables a Datafold team member to view the same in-app context as you, minimizing back-and-forth communication.

To grant access:

1. Navigate to **Settings** → **Org Settings**.
2. Check the box next to *"Allow Datafold access to your account for troubleshooting purposes."*

To revoke access, simply uncheck the box at any time.

<Info>
  **Note:** Admin privileges are required to modify this setting in Org Settings.
</Info>